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Kann man so unterschreiben! Eine kurze Sammlung von Zitaten!
Wieviele haben sich das schon gedacht? Man muss Ihn nicht moegen aber die meisten Aussagen treffen voll in die Mitte! Eigentlich sagt er...
Stephan Busch
Jan 24, 20191 min read


Airport security! As in hotels and restaurants people don’t get paid what they deserve. How 3.000 pe
We all know this lines we have to join at an airport and none of us enjoys being in line. Airport security seems to be at top of the...
Stephan Busch
Jan 24, 20193 min read


8 reasons to train waiters skills. Believe me - it’s also Customer Relation Management!
“Why should we waste money to train how to carry a tray, plates or to set up a table? Is that necessary?” one owner of a restaurant chain...
Stephan Busch
Jan 21, 20192 min read


I had my doubts but a hotel without staff is a good option in the right place.
The human to human relation – the inter action is what a hotels are about – for me. So I had my doubts staying in a staff less hotel....
Stephan Busch
Jan 17, 20193 min read


Robot hotel in Japan fires half of their robots. They were just not up for the job
According to the Wallstreet Journal on Monday the Henn na hotel in Japan saw itself forced to fire a big part of their robotic workforce....
Stephan Busch
Jan 17, 20191 min read


The Chief Housekeeper is dead! Hotels & Housekeeping – How cheap will it get?
How much did we fear the Chief Housekeeper – how much did we hate her when we were Apprentice in a five star hotel! She saw everything,...
Stephan Busch
Jan 14, 20192 min read


Artificial Intelligence in hospitality. More service or just profit? A blessing and a curse
Artificial Intelligence is here Development in the hospitality industry over the last decades show that we should - as always - change...
Stephan Busch
Jan 11, 20194 min read


7 Reasons to go to Lapland and visit Santa Claus – if you can’t avoid it.
1) The drive by car Diving 4400 km from Moscow to the north of Finland can be fun in the winter. Fuel prices in Russia are still one...
Stephan Busch
Jan 10, 20195 min read


Happy New Year – to all Hospitality and Hospital staff!
Just a re post! Xmas and New Year is a time for relaxation, family time and of course big spending! For hospitals and hospitality it is...
Stephan Busch
Dec 10, 20186 min read


Lets use plastic straws in restaurants and everywhere as long as they are produced! Postpone the Oce
Hotels and restaurants and fast food chains announce proudly that they will not use plastic straws anymore. Should that make us feel any...
Stephan Busch
Nov 16, 20185 min read


The Illusion of control. Why Hospitality would do better with less levels of management and administ
"Illusion of control is the tendency for human beings to believe they can control or at least influence outcomes that they demonstrably...
Stephan Busch
Nov 13, 20183 min read


Bankers Bar & Grill Park Hyatt Vienna. 4 reasons that make a restaurant successful.
Running a successful restaurant over a long period of time is the dream of many. Many professionals would like to run their own place and...
Stephan Busch
Nov 12, 20183 min read


Want to eat healthy in a restaurant? Get out!
Do you know what's good for you? Eating healthy nowadays forces the majority of the population to first figure out what is healthy for...
Stephan Busch
Sep 26, 20185 min read


Do not underestimate the real power of Micromanagement! Servant Leadership is a fairy tale!
Servant Leadership is a well discussed topic you can read a lot about. In fact it is a wonderful way to successfully lead without...
Stephan Busch
Sep 13, 20183 min read


Staff evaluation and annual reviews. Why do we bother at all ?
The time of the years comes when we have evaluate our staff and management again. And then we also get evaluated by someone high above....
Stephan Busch
Sep 9, 20183 min read


Tourism & Hospitality – Russia - advancing fast
Today RGGU the Russian State University for the Humanities opened the doors for a new academic year with record numbers of new students...
Stephan Busch
Sep 3, 20181 min read


The “Pipe House” Koblenz – a place where you will appreciate the art of distillers, champagne makers
Adresse: Entenpfuhl 30, 56068 Koblenz Telefon: 0261 15855 https://pipehouse.de When you stroll through the old part of Koblenz you most...
Stephan Busch
Jun 3, 20182 min read


GRATUITIES & TIPS - WHEN GREED PREVAILS !
Tips and the moment of truth How, how much and when to tip service staff is already sometimes difficult to figure out for the guests....
Stephan Busch
May 24, 20185 min read


Grasshoppers – Amsterdam - try it!
Adresse: 16, Oudebrugsteeg, 1012 JP Amsterdam, Niederlande Telefon: +31 20 423 2424 thegrasshopper.com In the centre of Amsterdam you...
Stephan Busch
May 18, 20181 min read


Rotterdam – Market hall - Great Food stalls!
Adresse: Dominee Jan Scharpstraat 298, 3011 GZ Rotterdam, Niederlande Telefon: +31 30 234 6486 The Market Hall is not a restaurant but...
Stephan Busch
May 18, 20181 min read
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