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We need to talk! Conferences
Why should somebody be send to a conference? Does it makes sense? There are cost involved and many companies would never imagine to spend...
Stephan Busch
Mar 18, 20192 min read


Not born for hospitality? Get out of the way! Or better – develop yourself and improve the industry
Every year thousand of newcomers drop out of the hospitality career they started in hotels and restaurants in Germany alone. Worldwide...
Stephan Busch
Mar 15, 20194 min read


Hospitality & Education Conference 2019 Moscow
Roman Skory , President Tourism union, I. Azernikova, S. Busch State University for the Humanities Moscow hosted the successful annual...
Stephan Busch
Mar 15, 20191 min read


The five universal laws of human stupidity
(update - original posted Nov. 2017) One of the wonderful benefits of working in hospitality is that we meet so many different people....
Corinne Portill
Mar 10, 20194 min read


We forgot what it is! Some never knew it! Soon we will doubt that it ever existed! Service – I mean!
Good service will leave no bones behind Hotels and restaurants are happy when they find someone who get the plates to the table anyway...
Stephan Busch
Mar 8, 20193 min read


The 12 traits that make a great Maître’D Hotel
1) He is really relaxed The Maître is not pretending to be relaxed – he really is relaxed. It’s personality mixed with experience,...
Stephan Busch
Mar 1, 20195 min read


We need controlled tourism. Limitations of tourist numbers and fees charged for visits are a first s
Fees and limiting numbers Chile limits the number of tourist visiting the Easter Islands is only the latest move this month to protect...
Stephan Busch
Mar 1, 20194 min read


Only for the rich? Ethical conduct in hospitality and cruise industry
How much do companies actually care about the ethical conduct and code that they publish? Hospitality had always difficulties with...
Stephan Busch
Feb 22, 20194 min read


Limiting excellent service in hospitality - Standard Operating Procedures
SOP's are needed Standard Operating Procedures are needed for safety, security, hygiene, and all technical aspects also in hotel...
Stephan Busch
Feb 21, 20197 min read


You need Plan B because your heart was never in Plan A!
Your Plan B is only a destructive illusion of safety and security! You gave up before you started A daring or ambitious Plan and personal...
Stephan Busch
Feb 21, 20194 min read


SERVICE OR WAR? A golden age of amazing service or civil unrest? How Universal Basic Income can solv
Hotels & Restaurant are a sign of peace. They can only exist and strive in peaceful times. The cap between rich and poor has widened...
Stephan Busch
Feb 15, 20197 min read


Duo Asia - St. Petersburg - Superb Restaurant
Rubinstein St 6, 20, Sankt-Petersburg, Russia, 191002 A little hidden on the second floor it is a very busy place and they deserve the...
Stephan Busch
Feb 14, 20191 min read


Hotels – lost in translation. Lets enjoy languages.
Everybody wants to be understood so multi lingual is a guest expectation when it comes to hotels. That requires sometimes translations...
Stephan Busch
Feb 14, 20192 min read


Highly successful and effective? Waste your time and be lazy ! It’s fun and It’s healthy!
Reading how highly effective and successful people manage their time I always feel a little guilty and stumble about the point that you...
Stephan Busch
Feb 6, 20192 min read


Resort for Moscow. Radisson Zavidovo – a great option to relax
For those who want to escape Moscow without a lot of time and without airports Raddisson Zavidovo is a great option. Located south of...
Stephan Busch
Feb 6, 20192 min read


BIG DATA – SMALL DATA - LOST DATA Why “PERSONALIZATION” can’t give you the “EXPERIENCE”
Personalization – a word used by hospitality managers almost as often as experience means nothing else then computerized evaluation of...
Stephan Busch
Feb 6, 20192 min read


Kann man so unterschreiben! Eine kurze Sammlung von Zitaten!
Wieviele haben sich das schon gedacht? Man muss Ihn nicht moegen aber die meisten Aussagen treffen voll in die Mitte! Eigentlich sagt er...
Stephan Busch
Jan 24, 20191 min read


Airport security! As in hotels and restaurants people don’t get paid what they deserve. How 3.000 pe
We all know this lines we have to join at an airport and none of us enjoys being in line. Airport security seems to be at top of the...
Stephan Busch
Jan 24, 20193 min read


8 reasons to train waiters skills. Believe me - it’s also Customer Relation Management!
“Why should we waste money to train how to carry a tray, plates or to set up a table? Is that necessary?” one owner of a restaurant chain...
Stephan Busch
Jan 21, 20192 min read


I had my doubts but a hotel without staff is a good option in the right place.
The human to human relation – the inter action is what a hotels are about – for me. So I had my doubts staying in a staff less hotel....
Stephan Busch
Jan 17, 20193 min read
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