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ITS JUST HOTEL SERVICE
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Hospital & Hospitality staff! Merry Xmas and a Happy New Year
Xmas and New Year is a time for relaxation, family time and of course big spending! For hospitals and hospitality it is also the time of...
Stephan Busch
Dec 15, 20196 min read
6 views
0 comments


Theft in hospitality! Reasons - Reality - Perceptions
Theft in hospitality is a sad reality. The waiter and the housekeeper get blamed first – and most of the time they didn’t do anything!...
Stephan Busch
Dec 1, 20197 min read
12 views
0 comments


BLACK & WHITE - Who won the fight?
More Ritual then fight Working in a restaurant we are all aware of the legendary fight between the White brigade – kitchen - and the...
Stephan Busch
Nov 23, 20193 min read
6 views
0 comments


What we do in hospitality! Explained in a few pictures
We create an illusion! But always a nice one. Nicer then reality. That’s why you should come to us! Its theatre where we play our role...
Stephan Busch
Nov 22, 20191 min read
10 views
0 comments


The sad truth about Hotel & Restaurant Service today
No culture? Service is a matter of company culture and well treatment that starts with employees and gets delivered to the guest. If the...
Stephan Busch
Nov 22, 20192 min read
17 views
0 comments


Artificial Intelligence in hospitality. More service or just profit? A blessing and a curse
original article published 2018 - itsjusthotelsservice.com Artificial Intelligence is here Development in the hospitality industry over...
Stephan Busch
Nov 17, 20194 min read
7 views
1 comment


Differences riding a train in Russian, Germany and China
In hotel business we travel almost as much as our guest which teaches us a lot about people and countries. Some cultural habits I miss...
Stephan Busch
Nov 17, 20193 min read
5 views
0 comments


Lufthansa calls it progress! Cuts more on Meals for guests.
One meal is enough! One warm meal instead of two for Lufthansa guest flying to the US is a new regulation that Lufthansa calls “progress”...
Stephan Busch
Nov 8, 20192 min read
15 views
0 comments


Service - We forgot what it is! Some never knew it! Soon we will doubt that it ever existed!
originaly posted March 8, 2019 Good service will leave no bones behind Hotels and restaurants are happy when they find someone who get...
Stephan Busch
Aug 9, 20193 min read
2 views
0 comments


DON’T SMILE ! It makes service easier for you.
One of the first things they bother you with in any customer service training is how important it is to smile. There are multiple reasons...
Stephan Busch
Jul 26, 20192 min read
6 views
0 comments


Criminal pollution which made Carnival laugh, all the way to the bank
Another court ruling gone wrong Seattle attorney Knoll Lowney argues, shows that Carnival’s widespread criminal pollution occurred on at...
Stephan Busch
Jun 30, 20191 min read
10 views
0 comments


4 good Reasons for COFFEE TO GO!
Offered everywhere Starbucks and MacDonald’s have trained us that we should take our coffee and go! Go away! Of course only after paying...
Stephan Busch
Jun 30, 20193 min read
13 views
0 comments


One of the best Streetfood concepts. Fish AGOGO Simple & Successful
Address: Handschoenmarkt 1, 2000 Antwerpen, Belgium Fish A’Gogo is a great concept for Streetfood of superb quality and an ideal place...
Stephan Busch
Apr 19, 20191 min read
8 views
0 comments


Hotels - it’s the small things that count most! The anti excellence disease has eaten itself up the
Palaces being build, gorgeous resorts are opened and millions are spend to build the extra “experience”. In a world of declining service...
Stephan Busch
Mar 23, 20194 min read
9 views
0 comments


Hotel Bars – success and failure – from basement to rooftop bar- is there a recipe?
Baccard Bar NY From bottom to top Many classical hotel bars were located in the basement. Bars were underground business. Now we see...
Stephan Busch
Mar 22, 20192 min read
12 views
0 comments


A 1000 year old retreat. SUZDAL –an impressive town to relax & enjoy near Moscow
Positive town Getting out of Moscow as often as possible is urgently needed for people working there. But where to go? One great place is...
Stephan Busch
Mar 22, 20192 min read
5 views
0 comments


Not born for hospitality? Get out of the way! Or better – develop yourself and improve the industry
Every year thousand of newcomers drop out of the hospitality career they started in hotels and restaurants in Germany alone. Worldwide...
Stephan Busch
Mar 15, 20194 min read
6 views
0 comments


Hospitality & Education Conference 2019 Moscow
Roman Skory , President Tourism union, I. Azernikova, S. Busch State University for the Humanities Moscow hosted the successful annual...
Stephan Busch
Mar 15, 20191 min read
11 views
0 comments


The five universal laws of human stupidity
(update - original posted Nov. 2017) One of the wonderful benefits of working in hospitality is that we meet so many different people....
Corinne Portill
Mar 10, 20194 min read
69 views
0 comments


We forgot what it is! Some never knew it! Soon we will doubt that it ever existed! Service – I mean!
Good service will leave no bones behind Hotels and restaurants are happy when they find someone who get the plates to the table anyway...
Stephan Busch
Mar 8, 20193 min read
15 views
0 comments
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